Discovery
A 30-minute intro call to understand your operations and walk through a live product demo. If there’s a fit, we’ll align on next steps in follow-up conversations.
Onboard / Kickoff
You’ll work directly with a New York–based Customer Success Manager to build your AI agent from the ground up, including configuration, customization, and testing.
Launch
We start narrow, prove value, then expand. You’ll stay in a tight feedback loop with your CSM as usage grows. Most customers move the AI to the front line within ~6 months.
Omni-Channel Hybrid Call Center
AI CSR
Answer every call with a custom, human-sounding, and consistent AI agent
Human in the Loop
Seamlessly transfer calls to Avoca’s human CSRs when AI doesn’t cut it
Speed to Lead
Instantly initiate 2-way conversations with leads from any inbound source
Intelligently fill your job board
Drip Campaigns | Calls & SMS
Answer every call with a custom, human-sounding, and consistent AI agent
Call Backs
Leverage Avoca’s AI or human CSR team to immediately call back leads
Rehash Campaigns
Set up any campaign you like, maintenance scheduling, estimate follow-ups, etc
Make Data driven decisions
Capacity Management
Intelligently scale outbound campaigns up or down based on capacity goals
Coach & Analytics
Automatically grade and reclassify all your CSR calls and pull insightful reports
AI Dispatcher
Automatically assign each job to the best technician based on skills and routes
Proven by the Best in Home Services
90% booking rate for after hour calls
Aire Serv Cota's Comfort
We stopped working weekends and grew revenue by $170K.
Top Flight Electric
Features that help you Grow
Success leaves clues... Avoca is leading the space on product breadth, features depth, and customer support
